TOGS Quality Certified 

At Devi Clinical Laboratory, our mission has always been rooted in delivering diagnostic excellence with accuracy, transparency, and integrity. As part of our continued commitment to quality healthcare, we are proud to announce that we are now TOGS Quality Certified (PRD.06-056)—a prestigious recognition that stands as a testament to our unwavering focus on quality, consistency, and compliance in every diagnostic service we offer.

This certification adds yet another layer to our reputation as one of Kollam’s most trusted and accredited diagnostic centres, already distinguished by our ISO 9001:2015, NABL (ISO 15189:2012), and ILAC-MRA accreditations. Being TOGS Quality Certified further validates the robustness of our internal systems, the professionalism of our team, and the clinical accuracy we deliver to every patient.

What is TOGS Quality Certification?

TOGS (The Organization for General Standards) is an independent certification authority known for evaluating institutions against high standards of quality, safety, and process efficiency. The TOGS Quality Certification (PRD.06-056) is awarded only to healthcare facilities that demonstrate:

• Consistent compliance with clinical quality benchmarks
• Advanced infrastructure and diagnostic technology
• Streamlined processes with risk control mechanisms
• Transparent patient service protocols
• Continuous improvement through performance evaluation

Earning this certification places Devi Clinical Laboratory in an elite category of healthcare institutions that go above and beyond regulatory requirements to provide diagnostic services that patients can trust—locally, nationally, and globally.

Why This Certification Matters to Our Patients

Enhanced Trust & Transparency

With TOGS Certification, patients know they are receiving care from a laboratory that has been rigorously audited for quality and operational control. Whether it’s a routine blood test or a complex diagnostic panel, you can count on transparent procedures, clear documentation, and results you can rely on.

Clinical Precision You Can Rely On

We follow strict protocols that align with both international and TOGS-specific guidelines. From the moment a sample is collected to the time a report is delivered, every step is carefully mapped, controlled, and monitored for accuracy, consistency, and precision.

Faster, More Reliable Reporting

TOGS Certification pushes us to streamline operations, eliminate inefficiencies, and automate wherever possible. This results in faster turnaround times—without compromising quality—so patients and clinicians can make timely decisions based on trustworthy data.

Verified Commitment to Continuous Improvement

TOGS auditors regularly review our internal systems to verify that we are not only maintaining standards but actively seeking ways to improve. Our Plan–Do–Check–Act (PDCA) model ensures every department—from phlebotomy to reporting—is part of a looped improvement cycle driven by data, audits, and client feedback.

Our Approach to Quality: More Than Just a Certificate

While certifications like TOGS PRD.06-056 are important indicators of excellence, we believe true quality lies in the experience of the patient. That’s why we’ve embedded a culture of quality at every level of our operations:

1. Rigorous Quality Control Checks
   Daily, weekly, and monthly QC protocols are strictly enforced in all testing areas, with both internal and external controls used to verify result accuracy. Every machine is routinely calibrated, and all diagnostic kits are validated to meet performance criteria.
2. Qualified & Continuously Trained Team
   Our professionals—including lab technicians, microbiologists, pathologists, and quality analysts—are trained not only in technical excellence but also in empathy, communication, and ethical practices. Regular workshops and assessments ensure our staff remain up-to-date with emerging trends and best practices.
3. Cutting-Edge Diagnostic Technology
   From automated immunoassay analyzers to high-throughput biochemistry systems, our lab infrastructure is built on world-class diagnostic technology. This reduces the possibility of human error, increases efficiency, and enhances data integrity.
4. Documented Process Mapping & Workflow Design
   Every procedure at Devi Clinical Laboratory is defined, documented, and audited. This includes sample collection, transport, testing, result interpretation, and communication. By mapping out each stage, we eliminate ambiguity and ensure clear roles and responsibilities—leading to smooth, consistent experiences for patients.
5. Patient-Centric Services
   We believe that quality doesn’t end with a lab report. Our patient service experience includes:
   • Hassle-free online booking and sample collection
   • Clear instructions for tests and pre-test preparations
   • Secure and timely result delivery
   • Transparent pricing
   • Responsive support teams

Integrated with Our Existing Accreditations

TOGS Quality Certification enhances our already robust framework of standards, which includes:

• ISO 9001:2015 – Ensures we follow a globally recognized Quality Management System (QMS), focusing on customer satisfaction, risk management, and continual improvement.
• NABL (ISO 15189:2012) – Establishes our technical competence in medical laboratory testing, covering everything from personnel qualifications to test method validation.
• ILAC-MRA Recognition – Offers global recognition of our test results, which is especially important for patients seeking medical services abroad.

The addition of TOGS Certification (PRD.06-056) reinforces that Devi Clinical Laboratory is not only compliant but committed—committed to maintaining and exceeding industry expectations at every level.

How We Maintain Our TOGS Quality Certification

TOGS is not a one-time achievement; it’s a continuous commitment. Our lab undergoes regular internal and external audits to ensure sustained excellence. Here's how we maintain certification:

• Internal Quality Audits – Conducted quarterly to evaluate process control, data accuracy, and regulatory compliance
• Management Reviews – Senior leaders meet regularly to assess performance, discuss improvements, and plan future strategies
• Corrective & Preventive Actions (CAPA) – All incidents or errors are investigated through root cause analysis, followed by corrective plans and team training
• Client Feedback Mechanisms – We regularly collect and review patient feedback to identify areas for enhancement

What Sets Devi Clinical Laboratory Apart?

We don’t just offer tests—we offer confidence, clarity, and compassion. Our TOGS Quality Certification underscores our role as not just a healthcare provider but a healthcare partner, committed to the wellbeing of every patient who walks through our doors or connects with us online.

Highlights:

• TOGS Quality Certified (PRD.06-056)
• ISO 9001:2015 Certified QMS
• NABL Accredited (ISO 15189:2012)
• ILAC-MRA Global Recognition
• 100% Patient-Centric Service Model
• Advanced Diagnostic Technology
• Experienced, Certified Professionals

Your Health Deserves the Highest Standards

When you choose Devi Clinical Laboratory, you're choosing more than just a lab test. You’re choosing:

• Precision: Backed by international and national standards
• Reliability: Guaranteed through routine checks and compliance audits
• Speed: Powered by streamlined, automated systems
• Trust: Earned through transparency, care, and proven excellence